Cyborg ERP -Grievance Cell Management
A transparent, time-bound grievance redressal system for campuses
Give students and employees a trusted place to raise issues—and give your administration a single, auditable workflow to resolve them. The Grievance Cell Management module centralizes complaints, committees, timelines, hearings, and outcomes with full visibility and compliance.
Who it serves
🔹 Students, Employees, or Both — create dedicated or joint grievance cells based on policy.
🔹 Grievance Committees — member rosters, roles, meetings, and orders in one place.
🔹 IQAC/Compliance — date-stamped logs, SLA tracking, and exportable evidence for audits.
What you can do
1) Define grievance types & sub-types
Create your own taxonomy—e.g., discipline, harassment, fees, assessment, facilities—and precise sub-types for sharper routing and reporting.
2) Set time limits (SLAs) per type
Assign resolution periods in days or hours so every case runs on a clock. SLA breach indicators keep teams accountable.
3) Build the grievance committee
Constitute committees for employees, students, or both. Add members, set authority levels, and record objectives. Person-wise or level-wise access is supported.
4) Register and route complaints
Capture subject, description, location, date, and attachments. Search and add the offender/party involved (student/employee) from the directory. Cases auto-route to the right committee.
5) Track every case, end-to-end
Tabbed views—All, New, Opened, Progress, Review, Approved—show real-time status. Add minutes, upload evidence, assign tasks, or revert for clarification.
6) Handle, decide, and record outcomes
Document hearings, actions, and decisions with digital sign-off. Upload orders/letters and close cases with reason codes for clean analytics.
7) History & evidence on a click
View session-wise history, committee load, and timelines. Export registers for council meetings, statutory submissions, or NAAC/IQAC audits.
How it works
1. Set up: Define types/sub-types, SLAs, and committee (student/employee/both).
2. File: Complainant submits details with documents; a case ID is generated.
3. Assign: Case auto-routes to the relevant committee; members are notified.
4. Hear: Committee reviews, calls for responses, records proceedings.
5. Decide: Action taken/relief granted is recorded with supporting files.
6. Close: Outcome is shared with stakeholders; case moves to Approved/Closed.
7. Review: Dashboards, history, and exports keep audits simple.
Controls & compliance
🔹 Role-based access (committee, member, cell admin, complainant)
🔹 Time-stamped audit trail for every action and file
🔹 SLA monitoring with breach alerts
🔹 Secure storage for evidence and orders
🔹 Configurable visibility (student-only, employee-only, combined cells)
🔹 Export registers for councils, statutory bodies, and IQAC
Reports & analytics
🔹 Case volume by type / sub-type / session
🔹 Turnaround time and SLA adherence
🔹 Committee workload and pendency
🔹 Outcomes and appeal trends
🔹 Evidence export for meetings and audits
Why institutions choose it
🔹 One governed process for students and staff
🔹 Time-bound, transparent resolutions
🔹 Less manual follow-up; more accountability
🔹 Clean evidence for audit, IQAC, and statutory reviews
Experience Modern Grievance Cell Management
Want to see how Cyborg Grievance Cell Management streamlines complaint handling, improves transparency, and strengthens campus governance? Get a personalized walkthrough tailored to your institution.
